Shipping policy

Effective [08/04/26]

Processing

Orders are processed within 1–2 business days. Business days are Monday to Friday, excluding public holidays. Orders placed over a weekend or on a holiday begin processing the next business day.

Busy periods and promotions can add to this. If your order is going to take materially longer, we will email you.

Delivery estimates

Once processed and dispatched:

These are estimates, not guarantees. Carrier delays, customs, weather and high order volume all affect them.

 

Shipping costs are calculated and shown at checkout before you pay.

Where we ship

Some products cannot be shipped to some countries for regulatory reasons. If we cannot ship to you, we will cancel and refund the order in full.

Customs, duties and taxes

International orders may attract import duties, taxes or customs fees charged by the destination country. These are set by that country, are not included in your order total, and are the recipient's responsibility. Customs processing can also add time that is outside our control.

Tracking

You will get a tracking email at the address you used at checkout once your order leaves the warehouse.

Some orders travel under two tracking numbers: one from our fulfilment centre and a second from your local courier for the final leg. The local courier's number is the one with accurate delivery detail.

If you have not received a tracking email within 3 business days of ordering, check your spam, junk and promotions folders and search your inbox for "eazeydreams.com" before contacting us.

Tracking does not always update every day. A quiet tracking page is normal and does not on its own mean the parcel is lost.

Late orders

If your order is past its estimated delivery date, please allow 5 additional days — the large majority arrive in that window. After that, email life@eazeydreams.com with your order number and we will investigate with the carrier.

Address changes

We can only change a delivery address before the order enters processing. Email us immediately if you need to change one.

Orders returned to us because of an incorrect or incomplete address can be reshipped or refunded.

Marked delivered but missing

If tracking shows delivered and you cannot find the parcel: check around your property and with neighbors, and contact your local courier using the last-mile tracking number — they hold the delivery scan data. If it does not turn up, email us and we will help resolve it.

Lost or damaged in transit

Email life@eazeydreams.com with your order number and a photograph where relevant. We will replace or refund it.

Contact

life@eazeydreams.com EAZEYHILLS COMMERCE LLC, 8 The Green STE A, Dover, DE 19901, United States